General Manager

Job Title:

General Manager - Diamond Buick GMC

Department:
Dealership Management

Reports To:

Owner

Location:

Alexandria, MN

FLSA Status:
Exempt

If you’re looking for a place with natural beauty, a welcoming community, great schools, and an affordable lifestyle, Alexandria, Minnesota, is an ideal location. Whether you’re seeking outdoor adventure, a family-friendly environment, or simply a slower, more peaceful pace of life, Alexandria has it all.

Diamond Buick has an opening for the General Manager (GM) responsible for overseeing the day-to-day operations of Diamond Buick GMC dealership in Alexandria, MN. This role will manage the sales, service, parts, and finance departments while ensuring operational excellence, achieving revenue goals, and maintaining the highest levels of customer satisfaction. The GM will provide leadership and direction to dealership staff, manage the dealership’s budget and finances, and work closely with ownership or upper management to drive the strategic direction of the dealership.

The ideal candidate will possess a strong background in automotive sales, operations management, and team leadership, as well as a deep understanding of financials and customer service.

• Dealership Operations Management
• Leadership and Oversight:
  Oversee all operational aspects of the dealership, including sales, service, parts, finance, and administrative functions. Provide direct supervision to department heads and ensure that operations run smoothly and efficiently.
• Policy and Procedure Development:
  Develop and enforce dealership policies and procedures, ensuring consistency in operations and adherence to company standards.
• Daily Operations Coordination:
  Ensure all departments are aligned and working toward common goals. Coordinate interdepartmental communication to maximize efficiency and minimize operational silos.
• Technology Utilization:
  Ensure the dealership is utilizing up-to-date technology, such as Dealer Management Systems (DMS), to optimize operational efficiency, inventory management, and customer relationship management (CRM).
• Sales and Profitability
• Sales Strategy Development:
  Develop and execute comprehensive sales strategies for new and used vehicle sales, service packages, parts, and accessories. Set and monitor monthly and annual sales goals across all product lines.
• Sales Team Leadership:
  Lead the sales team, setting clear performance expectations, and provide motivation, coaching, and training to meet targets. Monitor individual and team sales performance and provide actionable feedback.
• Inventory Management:
  Work with the purchasing department and manufacturers to manage vehicle inventory, ensuring appropriate stock levels to meet customer demand while avoiding overstocking.
• Market Analysis:
  Conduct regular analysis of the local market, competitors, and consumer trends to adjust strategies and pricing. Use data and analytics to identify new opportunities for sales growth.
• Vehicle Sales Performance:
  Continuously monitor vehicle sales performance, ensuring the achievement of sales targets for both new and used vehicle units. Develop incentive programs for sales teams to drive high performance.
• Finance and Insurance (F&I) Oversight:
  Oversee F&I operations to ensure high-quality financing options for customers. Work closely with F&I managers to develop strategies for increasing financing penetration rates and maximizing profitability through add-on products.
• Customer Satisfaction and Relationship Management
• Customer Experience Focus:
  Establish and maintain a customer-first mentality throughout all departments. Ensure customers receive a consistent, exceptional experience across their entire lifecycle with the dealership, from the first visit to post-sale service.
• Resolving Customer Complaints:
  Lead efforts in resolving customer issues and complaints in a professional and timely manner. Strive for win-win outcomes that ensure long-term customer satisfaction and retention.
• Customer Retention Programs:
  Implement loyalty and retention programs aimed at keeping customers engaged. Track repeat business and customer referrals to ensure strong long-term relationships.
• Su…