Service Appointment Scheduler

Service Appointment Scheduler

$17.00/h + Overtime

What We Offer

• Health, Dental and Vision Insurance
• Competitive Paid Time Off for Full and Part Time
• 6 Paid Holidays
• Parts and Service Discount
• 401K Matching
• Employee Vehicle Purchase Program
• Supplemental Life Insurance
• Short Term and Long-Term Disability Packages
• Paid Training

Responsibilities

The Service BDR is responsible for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job. The Service BDC specialist also performs other duties and responsibilities as needed.

• Calls all appointments the day before to confirm
• Makes special order arrival phone calls and schedules appointments
• Calls on all special order parts that have not arrived to update the customer of the current eta
• Calls on lost clients and attempts to regain their business
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Follows up with customers to ensure service satisfaction
• Follows all service department policies and procedures
• Schedules appointments to keep the group efficiency at optimum levels
• Answers phone calls immediately and greets every customer in a pleasant manner

Education

• Minimum of high school degree or equivalent preferred

Requirements

• Must have a good driver’s license and a driving record that meets our insurance standards
• Must be able to pass pre-employment screenings (Background and Drug)

Physical/Working Demands

• Bending, stretching, standing and reaching
• Using computers to look up and enter data
• Utilizing physical and manual dexterity