Senior Technical Operations Engineer

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs while requiring the best talent for the job.

The Senior Technical Engineer requires:

• Extensive experience in system and network administration, both in Unix and Windows environments, including hands-on experience with cloud deployments.
• Strong understanding and experience with modern service and application delivery architectures and technologies.
• Experience working with and customizing management systems and monitoring tools and services.
• Systems programming and general scripting, with particular emphasis on automation and ongoing management of infrastructure and deployed services and applications. Ability to work with, deploy and/or integrate third party systems, APIs, and solutions.
• SQL and commonly deployed database systems and replication strategies.
• Hands-on software engineering experience or background, including web application development.
• LDAP experience.
• Monitoring and first-on-the-scene support and triage of managed infrastructure, services, and applications.
• Drive efforts and follow ups to find the root cause.
• Continuous improvement based on issues discovered on an ongoing basis.
• Prepare and send external RCA documents to internal/external customers.
• Work with all stakeholders to ensure SLAs are met.