Case Manager Disaster Management

ICF seeks a Case Manager to support and promote recovery through Community Development Block Grant Disaster Recovery (CDBG-DR) programs for Hurricane Helene impacted counties in Western North Carolina
. As a Case Manager, you will interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) CDBG-DR Program
.

To be considered for these opportunities, you must reside in one of the following areas:
Buncombe County, Henderson County, Haywood County, Madison County, McDowell County, Mitchell County, Rutherford County, Watauga County, and Burke County.

Compensation: While the range below is broader, this position will offer a salary range in the mid-60s
, as determined by the hiring team.
Higher education and experience will not change this salary range.

This position is full-time, benefit-eligible, and on-site and requires, but is not limited to, the following responsibilities:

Key Responsibilities:

• Provide excellent customer service by communicating with applicants by phone, email, and in-person to communicate program requirements and provide frequent updates on case status.
• Coordinate with program team members, including the case management lead, QA/QC staff, and construction teams to ensure applications are being efficiently processed through each phase.
• Support public outreach events and off-site applicant meetings.
• Make eligibility determinations aligned with program standards and requirements.
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
• Prepare letters to applicants and other required program documents.
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
• Complete a final review to close out the applicant’s case.
• Provide tracking and reporting information on cases progressing from intake to closeout.
• Manage multiple priorities and work limited overtime, as necessary.

Minimum Qualifications:

• High School Diploma
• 2+ years of work experience with case management, public housing, or disaster recovery, or related work.
• 2+ years of experience with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.

Preferred Skills/Experience /

Qualifications:

• Experience in the field of housing reconstruction or rehabilitation.
• Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, disaster-related documentation, and other program-related documents.
• Demonstrated ability to review documents at a close level of detail and catch subtle differences.
• Strong verbal and written communication skills.
• Skilled in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
• Ability to work successfully with socioeconomically and culturally diverse applicants.
• Experience in analyzing information and problem-solving.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Experience facilitating client applications to public benefit programs.
• Experience in disaster recovery and/or housing support services or programs.
• Bilingual in English and Spanish is a plus.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.