Breakfast Host

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose
:

About Granny Cluckets:
There’s no better way to start your day than an all-you-can-eat family style feast. Our giant skillet filled with unlimited bacon, sausage, eggs, biscuits and gravy, breakfast potatoes, and character waffles, will ensure no one leaves Granny Cluckets hungry. (A plant-based skillet option is available to accommodate most dietary needs). Coffee, orange juice, and milk is included for a great value!

A Breakfast Host’s warm welcome and inviting personality creates memorable moments for our guests. They will provide exceptional service, while focusing on attention-to-detail in regard to safety and cleanliness, within a unique dining experience. A team member who supports and participates in SMR Legendary Service and Promise for guest satisfaction and exceptional guest interactions.

Primary Essential Duties & Responsibilities:

The Business:

The Breakfast Host at Granny Cluckets will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep Food & Beverage operations running efficiently.

• The Breakfast Host at Granny Cluckets responsibilities include, but not limited to:
• Welcome guests with a friendly smile, answer questions and assist with the menu.
• Demonstrate an organized method to manage wait times. When necessary, communicate clearly and inform guests who are waiting and may experience longer than expected wait times.
• Ensure the dining area, tables, chairs and floors are monitored and cleanliness actions are taken.
• Food, paper, liquids or other items on the floor should be removed immediately.
• Supervisor is informed of dining area equipment, fixtures and atmosphere décor which may need a work order and/or safety-critical.
• Adhere to Serv Safe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Multitask alongside fellow team members.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

• Collaborate with other team members and my supervisor to communicate issues and coordinate tasks to ensure dining/food areas operate cohesively and efficiently.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• Provide exceptional food and beverage experiences while maintaining safety and quality standards.
• High standard of accuracy in all aspects of the job and other project assignments.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude
:

• Clearly distinguishes between right and wrong.
• Highly…