Groomer, Petsense

This position is responsible for providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.

• Deliver world class customer satisfaction
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
• Book appointments and greet pets as they come in
• Report all accidents and injuries to the Store Manager promptly
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
• Assist in store operations as needed

Experience:

Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats.
Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.

Education:

High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
• Ability to read, write, and count accurately.
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Lift and carry pets generally weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets’ waste

• Working environment is favorable, generally working inside with moderate noise.
• Exposure to wet conditions, particularly when bathing dogs.
• Exposure to cats and dogs of all sizes, breeds, and temperaments.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature.

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
• Ability to utilize grooming instruments including shears and dryers.
• Ability to frequently lift or reach merchandise overhead.
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to successfully complete all required training.
• This position is non-sedentary.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by their supervisor.