Patient Service Representative Float

Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering.

We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

This position will float between our Eagan and Eden Prairie clinics.

• The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey.
• Greet patients and accurately check patients into EHR using established patient registration check-in protocols.
• Order Sleep Study device utilizing system.
• Upload sleep study reports into system.
• Review future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart.
• Schedule patient appointments.
• Answer call center calls to provide overflow coverage as necessary.
• Own opening of clinic and closing of clinic per established guidelines.
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule.
• Order medical supplies and pharmaceuticals as needed, per established protocol.
• Crosstrain as a Care Coordinator or Medical Assistant (dependent on clinic needs).

• Prior medical experience preferred.
• Proven ability to independently apply best practices in time management.
• Proven ability to multitask in a fast-paced environment.
• Prior experience and/or desire to work in a role held accountable to quality performance metrics.
• Strong customer service focus.
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records.
• Great attention-to-detail and accuracy in work.
• Solution-oriented problem solver.
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done.
• Ability to assist at nearby clinics as needed.

• Culture that embraces excellence and ethics; we are solutions-minded and encourage you to ask questions.
• 16+ days of PTO (prorated your first year based on start date) & holiday pay.
• Medical, dental, and vision insurance with generous employer-paid HRA account.
• 401k contribution.
• Convenient Monday – Friday schedule between the hours of 8am-4:30pm. Enjoy weekends and evenings for yourself!

Eden Prairie:
Monday, Wednesday, Friday

Eagan:
Tuesday & Thursday

At ADVENT, our commitment to diversity, equity, and inclusion is at the core of our lived values. Our team’s genuine kindness honors the unique story that each of us proudly carries with us every day. Our stories include our heritage and family situations, our perspectives, beliefs, and values. They inform who we are, the decisions we make, and how we behave.

Quite simply, we respect people and focus on what matters to the team – our shared commitment to our vision and to the ADVENT Golden Rule to treat others better than they expect to be treated.