Server Administrator and IT Support

Our client, a leading global consultancy in electrified propulsion and automation, is looking for a Server Administrator with strong communication and teamwork abilities. The ideal candidate will maintain information systems and deliver essential IT administration support. Experience/exposure in NIST or CMMC frameworks is required.

RESPONSIBILITIES

• 2nd Line Support
• Deliver support for all Windows-based technologies / services, including Windows Server and Microsoft Azure.
• Deliver project support to all areas of the business.
• Responding to helpdesk tickets and deal with or pass to the relevant members of the technical team.
• Liaising with our suppliers and dealing with any supplier issues
• Executing CMMC
  2.0, ISO 27001 and Cyber Essentials certification.
• Server room control (APC UPS systems).
• Aurba/HP Network switched and VLANs.
• Wi-Fi updates/maintenance / Office Printers.
• Ad-hoc IT support and point of contact with IT management in UK.
• Microsoft Windows Server administration (ITAR).
• To ensure Special projects server is running to NIST 800-53/800-171 standard (ITAR).
• Update documentation re NIST/CMMC.
• Manage fixed assets within CMDB system.
• User and folder access for ITAR server / SVN / FTP servers.
• Understand Windows Hyper-V and HA clustering (All US servers run on this).
• Maintain Dell DAS/SAN storage.
• Create Project Folders and maintain exclusive access to folders.
• Manage ITAR Backup system to Azure.
• Focal point for receiving Laptops (onboarding).
• Fix hardware issues and network cabling.
• Watchguard firewall controls.

REQUIREMENTS

• 3+ years experience in a customer-facing IT support role
• Microsoft Associate Qualification or higher.
• Be familiar with ticket systems, logging and remote management and monitoring processes.
• Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Azure, Active Directory and Office 365.
• Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications.
• Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively and lead by example.
• Change champion for communicating with higher management and business leadership, proficient at reporting and exec summary.
• Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements.
• Possess project management skills, including planning, execution and monitoring, to manage IT projects effectively.
• Can address and resolve conflicts within the team, ensuring a harmonious and productive work environment.
• Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality.
• ITIL process aware and be able to create and maintain operational support documentation.

• Mid-Senior level

• Full-time

• Information Technology
• Staffing and Recruiting