E-Commerce Sales Manager

We’re looking for a highly motivated and experienced E-commerce Sales Manager to take charge and drive the sales operations of our leading online appliance retail business. The E-Commerce Sales Manager will be responsible for managing and optimizing our e-commerce platform, managing online sales & operations staff, driving sales growth, and ensuring a seamless customer journey. You will collaborate with various teams, including purchasing, marketing, logistics, and customer Service, to ensure alignment with our brand values and business objectives.

• Define and implement a data-driven e-commerce strategy to achieve sales and growth objectives.
• Oversee the daily running of the online store, including positioning promotional products, and special offers, and handling orders placed online and by phone.
• Manage and engage with e-commerce sales associates, ensuring they meet performance metrics like sales, calls, chats, attendance, and customer satisfaction.
• Lead team meetings, review customer communication weekly and provide coaching and training to improve service levels.
• Analyze key performance metrics such as sales data, customer feedback, and website performance to recommend and execute improvements & conversion rate optimization.
• Track and maximize weekly/monthly e-commerce sales, profitability, and performance against KPIs.
• Manage budgets, resources, and overall department efficiency.
• Stay current on e-commerce trends and technologies to continually improve the online shopping experience.
• Collaborate with the e-commerce department head on system improvements, identifying trends, and setting department goals.

• Bachelor’s degree in Marketing, Business, or a related field.
• 3+ years of experience in e-commerce management
• Proven ability to drive online sales growth and meet KPIs.
• Experience in digital marketing strategies and e-commerce platforms.
• Strong web analytics and project management skills.
• Ability to coach and lead a team, providing feedback and performance tracking.
• Data-driven decision-making skills with a keen analytical mindset.
• Experience with customer service best practices and a track record of maintaining customer satisfaction.
• Experience with ERP systems, CRM software, e-commerce platforms, and the ability to quickly learn new technology.

• Competitive base salary of up to $120,000, depending on experience and qualifications.
• Monthly bonus opportunities based on performance.
• Comprehensive health, dental, and vision insurance.
• 401K Plan
• Paid time off and employee discounts

• Base salary: $100,000 - $120,000 annually.
• Plus Monthly Bonus

Full-time

8-hour shift, 5 days a week

Applicants must be authorized to work in the U.S.