Senior Application Systems Administrator - Legal, Compliance Privacy Technology

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is seeking a Senior Application Systems Administrator for the Legal, Compliance and Privacy Technology team. Candidate would have experience with multiple platforms and applications to contribute toward the success of our technology initiatives. Responsible for designing, implementing, integrating, and supporting software-as-a-service vendor-hosted applications to support legal, compliance and privacy technologies.

Supports the installation, configuration, and maintenance of applications. Participates in the design, configuration, problem diagnosis, maintenance, and installation of application systems. Validates system functionality after changes. Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels. Acts as subject matter expert for legal, compliance and privacy technologies. Identifies, mitigates and resolves potential risks, gaps and issues by driving technology implementation and system monitoring.

Support

Acts as an escalation point for legal, compliance, and privacy technologies. Diagnoses and debugs software issues and opens and resolves tickets with vendors, as needed. Interacts and directs technology vendors to assist in the resolution of escalated issues. Responds to inquiries and requests from legal, compliance and privacy stakeholders and technology users. Outlines processes, training and documentation. Participates in rotating on call schedule for escalation of technology issues.

Limited after hours escalated support may be required.

Risk Identification/Mitigation

Identifies issues and dependencies between new and existing technologies and changes in processes that impact legal, compliance and privacy technologies. Partners with other technology groups to communicate, identify, document and resolve potential issues and/or impacts. Develops, implements and performs processes for the monitoring/auditing of all archived data types/sources.

Evaluation

Participates in evaluation of new technologies or business line requests from a legal, compliance or privacy standpoint with a focus on integration and dependencies within existing technologies and/or requirements. Assists in requirements definition, testing and implementation of new technologies impacting legal/compliance business lines.

Basic Qualifications
- Bachelor's degree or equivalent work experience
- At least 6 years' experience with the design, development and support of technology infrastructure

Preferred Skills/Experience
- Technical troubleshooting
- Software installation/support
- Engaging with vendors and SaaS applications
- Supporting internal customers
- Mid-range software and utilities
- Microsoft Environment (Exchange, Purview, Windows Server, Firewalls, Ports, IIS, Azure)
- IT service change management
- IT availability management
- Experience supporting e-communication archives, data connectors, legal, compliance and/or privacy applications
- Work

Experience with Proofpoint, Smarsh, Onetrust, Exterro, Iron Mountain, Radar First or related technologies
- Familiarity with REST-API, App Dev concepts

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed…