DMV Customer Service Representative

Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!

The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position in Hudson, WI located at the Hudson Customer Service Center at 2100 O'Neil Road, Hudson, WI 54016.

Position Summary

This DMV Customer Service Representative position is located at the Hudson Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, , instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an  voting purposes.

In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Qualifications

Qualified applicants will have experience with all the following:

• Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
• Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
• Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Multi-tasking while ensuring accuracy within their work.
• Working in a role in which the primary duties of a job are customer service.
• Performing cash handling transactions.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or create a new account if you don’t have one. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Please note: only a resume is required to be submitted with your application. You should describe your education, training, and experience related to items listed in the “Qualifications” section of the job announcement in your resume.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.

Final date to receive applications

The Final date to receive applications is 11:59 PM on Sunday, September 15, 2024.