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Warranty Manager

Job in Jeddah, Saudi Arabia
Listing for: Mohamed Yousuf Naghi Motors - BMW Group Importer KSA
Full Time position
Listed on 2025-04-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below

We're looking for someone who sees more than just forms and claims - someone who understands that behind every warranty case is a customer who trusts us. As a Warranty Manager, your role is to protect that trust every single day. You'll serve as the go-to expert, bridging the gap between service teams and the manufacturer, and ensuring that every decision reflects fairness, quality, and high standards.

Picture this: you're in the workshop, a technician approaches with a complex case, and the service advisor turns to you for clarity. You assess, decide, and guide - all with confidence. That's because you take ownership of your work, lead with integrity, collaborate with your team, and above all, carry a passion for the customer in everything you do.

This role is far from routine. It's hands-on, dynamic, and impactful. It requires someone who can think fast, act fairly, and always keep the customer at the center.

In return, you'll receive a competitive salary along with a performance-based annual bonus. You'll benefit from official training and certification programs that support your growth and development. We offer medical insurance for you and your family, paid annual leave, and a modern, energetic workplace that values your ideas and contributions. As part of our family, you'll also enjoy recognition programs and exclusive employee discounts.

Responsibilities:
  • Serve as the go-to expert for warranty cases.
  • Bridge the gap between service teams and manufacturers.
  • Ensure decisions reflect fairness, quality, and high standards.
  • Assess complex cases and provide guidance to technicians and service advisors.
Qualifications:
  • Strong ownership and integrity in work.
  • Ability to think quickly and act fairly.
  • Passion for customer service.

If this sounds like the role for you, we'd love to hear from you. Apply directly on Linked In, answer a few quick questions, and show us what drives you. This is your chance to join a team that values teamwork, ownership, integrity, and a genuine passion for delivering exceptional customer experiences.

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