Spanish Speaking Front Desk Medical Assistant

Benefits:

We are seeking a Spanish Speaking Front Desk Medical Assistant (SS FD/MA) to join our team at Integrated Pain Management (IPM) in Joliet, IL. This role is critical in ensuring efficient patient reception, administrative support, and clinical assistance. The SS FD/MA will act as a liaison between patients and providers, contributing to a seamless healthcare experience.

Experience

Required:

• Must have a minimum of at least 6 months in a similar role.
• A certification as a Medical Assistant is required (uncertified candidates with experience are encouraged to apply but must have at least 3 months in a similar role).
• Must speak Spanish.

Hours of Operations:

This is a Full-time position with the following hours:

• Monday and Friday – 8:00 am to 2:00 pm
• Tuesday, Wednesday, and Thursday - 9:00 am to 5:00 pm

Responsibilities:

• Patient Reception and Recovery Room:
• Efficiently manage patient check-in and check-out processes.
• Accurately verify patient information and insurance details.
• Schedule and manage patient appointments.
• Address billing inquiries and process payments.
• Follow directions of OR Nurse Manager.
• Clinical Support:
• Prepare the examination room and maintain cleanliness.
• Accurately take and record vital signs.
• Assist providers with medical procedures.
• Perform basic diagnostic tests as needed.
• Patient Care and
  
  Education:
  
  
• Provide high-quality patient education regarding procedures and care.
• Communicate effectively and empathically with patients.
• Documentation and Records Management:
• Maintain accurate documentation in electronic health records (EHR).
• Prepare and organize patient records and charts.
• Complete forms related to worker’s compensation and personal injury cases.
• Care Coordination:
• Coordinate patient care with other healthcare providers.
• Follow up on referrals and external medical records.
• Contribute to case management and care planning.
• Specialized Tasks:
• Assist with occupational health assessments and documentation.
• Communication and Coordination:
• Facilitate effective communication between staff and providers.
• Act as a liaison to ensure smooth clinic operations.
• Training and Development:
• Participate in ongoing training sessions.
• Assist in training new FD/MA staff.
• Quality Assurance and Improvement:
• Engage in quality improvement initiatives.
• Provide feedback to improve office procedures.

Key

Competencies:

• Attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal and teamwork abilities.

Benefits and Perks:

• AFLAC insurance:
  Available after 90 days of employment.
• Health, Vision, and Dental after 90 days of employment, Employer will pay 50%.
• 5 paid sick days per year, 2 weeks paid vacation after 1 year of employment.
• 401K Matching:
• 1% non-contributing match provided by the company.
• Up to 4% match with employee contributions after 1 year of employment.

What We Are Looking For:

• A warm, approachable personality with a customer-focused mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• A team player who can also work independently.
• Reliable and punctual with a strong work ethic.

Pay Range:

MA certifications pay structure is $17.00 - $22.00 an hour.

Location:

Integrated Pain Management 815 Campus Drive Joliet, IL 60435