Conference Concierge

Description

Personalize guest’s experience as a Conference Concierge for the Banquet Department! Act as a liaison between Banquets, Event Managers, and clients during the event phase of the meeting. Be highly visible during corporate conferences, social events, and meetings; be a proactive representative of the hotel who is aimed towards addressing guest’s needs, anticipating and resolving potential problems before they happen, and identifying up-selling opportunities for the resort.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day
• Love where they work
• Be appreciated for what they bring to a team
• Learn and grow with a company who truly values its people

Grand Perks:

• Discounted Hotel rooms at Marcus properties
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Flexible scheduling
• Discounted WELL Spa Gym membership
• Advancement opportunities across the property and US
• Friendly work atmosphere
  - Negativity & drama are not welcome here
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Minimum lifting 30 lbs.
• Ability to verbally communicate effectively with guests and co-workers
• Pushing, pulling, bending, stooping, upward reaching
• Some exposure to cleaning chemicals
• Prolonged periods of standing and/or walking
• Ability to multi-task in a high-paced environment
• To be identifiable, visible, and accessible at all times to our meeting planners & guests
• Introduce self to the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.
• To know all the facilities of the hotel and their hours of operation
• Inform event managers and banquet staff of any last minute changes (Meetings)
• Update Delphi with last minute changes
• Identify possibility for catering, audio visual up-sell
• Walk all meeting space with banquets prior to the guest arriving (check to make sure banquets has completed all check lists)
• Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
• Review and complete Personal Event checklist
• Ensure guests know how to contact you
• Assist guests with all needs related to their meeting room set-up
• Confirm timing and guarantees for food and beverage
• Seek out opportunities for “Wows” or “HUGS”
• Attend BEO, Pre-Con, and Huddle meetings
• Plan the “post-con” meetings with clients, EM, and Banquets staff
• Monitor pre-function areas to ensure they are clean and ready for the events
• Deliver and retrieve faxes, mail as requested for client
• Suggest and make reservations for dinner, local attractions, and sightseeing
• Be active in preventative maintenance around the hotel
• Prepare and deliver or mail thank you notes to contacts upon departure
• Each associate is expected to carry out, within their capability, all reasonable requests by management
• Assist the Director of Event on special projects when not busy with groups (New menus, updating Delphi, forecasting reports, etc.)

The

Qualifications:

• Previous hotel and/or Banquets and Catering experience preferred
• Good leadership qualities
• Personable with good people skills
• Displays aggressive hospitality
• Communicates well with others
• Good organizational skills
• Must be a self-starter and be able to work with minimum supervision
• Total commitment to guest satisfaction

Reporting Relationship: Assistant Banquet Manager and Director of Banquets

Exemption Status: Non-Exempt.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note:

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.