EV Delivery Experience Specialist

Sony Honda Mobility of America Inc, based in Culver City, CA, is a subsidiary of Sony Honda Mobility Inc headquartered in Tokyo, Japan. As a 50/50 joint venture between Sony and Honda, SHM was established in Japan on September 28th, 2022, with over 200 employees in Tokyo. Sony Honda Mobility of America, situated in Culver City, California, was established in March 2023, where our dedicated team is working on introducing the electric vehicle, AFEELA, to the market.

AFEELA embodies the essence of "FEEL," central to the mobility experience, fostering an interactive relationship where people "FEEL" mobility as an intelligent entity, and mobility reciprocates by "FEELing" people and society through sensing and network IT technologies. Our mission is to move people through innovative solutions inspired by diversity.

Sony Honda Mobility of America Inc. (SHMA) is seeking a customer-obsessed EV Delivery Experience Specialist to serve as the key link between the purchase process and the vehicle delivery experience. In this high-touch role, you’ll guide AFEELA customers through every step of the post-sale journey—ensuring that documentation, coordination, and communication are handled with excellence.

Your mission is to deliver a world-class handoff from vehicle purchase to final delivery—whether in-person at our Delivery Center or via home delivery. You will be the go-to advisor for both customers and internal teams, helping create a seamless, premium, and brand-aligned ownership experience.

AFEELA is in the early stages of launch, and this role offers a unique opportunity for fast advancement for professionals who thrive in startup environments and deliver consistent results.

• Serve as the primary contact for AFEELA customers throughout the delivery phase of the purchase journey.
• Coordinate across internal teams—Sales, Delivery, Order Operations, Title & Registration—to ensure every document, signature, and detail is complete and accurate.
• Manage vehicle handoff experiences from scheduling through execution, including on-site and home deliveries.
• Act as a brand ambassador and EV expert during customer touchpoints, presenting the AFEELA vehicle, technology, and connected experience with polish and clarity.
• Support the completion of DMV title and registration paperwork in coordination with the Title Clerk.
• Track order status and proactively update customers on delivery timelines via phone, email, and the AFEELA app.
• Ensure payment is collected and reconciled, resolving discrepancies and maintaining proper records.
• Educate customers on charging infrastructure, software features, connected services, and post-delivery support.
• Maintain accurate CRM records and track customer feedback to identify operational improvements.
• Support local events or activations to further connect customers with the AFEELA brand.

• Minimum of 5 years of experience in EV or automotive delivery coordination, D2C sales, or customer engagement roles.
• Demonstrated knowledge of the EV ecosystem, including charging solutions, digital onboarding, and vehicle technology.
• Strong understanding of vehicle financing, registration processes, and DMV documentation.
• Excellent communication and interpersonal skills with a passion for delivering exceptional customer experiences.
• Highly organized and detail-oriented, with the ability to juggle multiple tasks in a fast-moving environment.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, and digital retail tools.
• Ability to work on-site and support customer-facing activities as needed.
• Self-starter with strong follow-through, professionalism, and a customer-first mindset.

• Experience working in an EV startup, luxury automotive retail, or new brand launch environment.
• Familiarity with digital purchase tools, e-signature platforms, and customer delivery apps.
• Prior exposure to event support or showroom operations.
• Leadership qualities or experience managing delivery associates or coordinating cross-functional teams.
• Bilingual in Spanish or Japanese is a plus.

Initially based in…