Monitor, Security

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE: $19.02 - $20.02 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Monitor is the entry level position that works to provide security of the program premises, and safety for program clients, visitors and employees. Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• SHELTER ENTRANCE MONITORING:
  Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING:
  Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters, treating every participant with equal dignity and professionalism.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• SHELTER SAFETY:
  • Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance with program rules.
  • Call police or fire department in cases of emergency.
• Report all suspicious events to direct supervisor.
• Complete written reports and incident logs of daily activities and irregularities.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.
• CLIENT/PARTICIPANT SUPPORT:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verify all common areas are clean and operational.
  • Assist shelter staff during provision of services to clients/participants.
• DRIVING TASKS (for licensed Monitors):
  • Transport individual program participants to and from various locations.
  • Assist passengers in securing mobility devices.
  • Maintain trip records and program vehicle in good operating condition.

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check.

EDUCATION:

• Must successfully complete VOALA safety training within 30 days of hire.

PREFERRED QUALIFICATIONS:

• High School Diploma or GED
• Current California driver's license and clean driving record.