MSP Service Desk Technician
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2025-04-23
Listing for:
ZipRecruiter
Full Time
position Listed on 2025-04-23
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Desktop Support
Job Description & How to Apply Below
Job Description
Salary: 28K - 35K
We are seeking a Service Desk Technician to become an integral part of our MSP team. You will be responsible for troubleshooting user problems, deploying new systems, and ensuring a high level of customer service and satisfaction.
Customer Focused:- 1+ years multi-customer support experience required
- Comfortable exploring and documenting new customer environments
- Comfortable interacting directly with customers
- Address Tier 1 Service Desk tickets
- Deploy new customer desktops and laptops
- Troubleshoot general user issues such as client software installations, password resets, printer/scanner issues, and Windows operating system problems
- Change management detail
- Maintaining integrity in accessing customer infrastructure
- Be willing team member to support MSP Division in other ways as necessary
- Be willing to take training to further skillset and undergo professional development
- Obtain new certifications
Qualifications:
- 1+ years of hands-on user IT support experience
- A+ certification
Position has full benefits including medical, dental, 401K, vision, supplemental insurance, and vacation.
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