Senior Technical Program Manager

Manager of a Customer Focused team within a site. With senior management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. May include direct management of some manufacturing activities. Accountable for the execution of the customer's business within the site within cost budgets, and for driving improvements in performance and reduction in cost.

Reports to a Director or General Manager, and may have dotted line responsibility to a GCU GBOM. Interface with a customer at an operating level. Provides direct indirect supervision to subordinate team leaders professional employees (i.e., Program Managers) performing diverse roles. Work requires application of in-depth knowledge of professional standards precedents in area of specialty. Receives assignments in the form of objectives sets goals to achieve objectives.

Establishes recommends changes to policies. Develops or assists in the development of department budgets goals. This includes establishing 3-5 year plans/objectives, developing policies for the function/unit. Accountable for dept results for activities or projects involving multi-functional teams. Erroneous decisions or failure to achieve goals results in additional costs personnel, serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, coordinates the activities of a section or department with responsibility for results in terms of costs, methods, employees.

Makes hiring firing decisions. Reviews employees performance recommends employee compensation; coaches for improved performance disciplines as necessary. Provides final approval for subordinate managers/supervisors salary performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, considerable tact are required to gain support. Interacts directly with subordinates peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc.,

who have a significant impact on the success of the organization.

Detailed Description

Performs tasks such as, but not limited to, the following:

Knowledge of the production process and the tools and equipment used in the process. In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit. Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate.

Has well developed skills in the following CLS defined…