Enhanced Premise Technician - St. Paul MN

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The position interacts with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to evaluate customers’ service needs in addition to recognizing and suggesting additional/alternative services as appropriate. The position installs, repairs, and tests residential and small business telecommunication services and broadband products and services. These responsibilities include enabling wireless/wired networks on company-approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles, and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home.

This is an entry-level position with no experience required and be willing to work outside. Also, the ideal candidate will have some customer service experience and some related experience. Please review What We Look For in a Candidate below for additional details.

Location and Schedule

The position is Monday through Friday. You will be assigned an 8-hour shift between 7:00AM to 7:00PM. Saturdays and mandatory overtime may be assigned by the business as needed.

You must reside within the general area of St. Paul MN for consideration.

The Main Responsibilities

• Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services, including but not limited to POTS, HSI, Networking, and fiber from the cross-connect or serving terminal into the customer’s premise.
• Set up, reconfigure, maintain, and troubleshoot customer’s wireless/wired home network, including but not limited to wireless modems; LAN peripherals such as Wii; printers; IPTV; and other wired and wireless communication devices linked into the home network.
• Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems) and installing/maintaining/repairing inside wiring and jacks.
• Utilizes hand tools, power tools, and specialty tools, including test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, to troubleshoot and take appropriate action, and/or to coordinate repair and service issues with the applicable test center or other designated employees.
• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
• Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Interact with customers professionally and courteously via telephone and on the premises. Review and discuss service order requirements with customers, evaluating customers’ needs in addition to recognizing and suggesting additional/alternative services as appropriate.
• Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and/or repair.
• Identify/explore additional revenue generation opportunities.
• Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the…