Front Desk Agent​/AM

Job Requirements:

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Weekends and holidays-- a MUST!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow up and attention to details. Effective English communication skills. Good mathematical and computer skills including ability to use hotel software.
• Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
• Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

Job Summary:

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Accept and record wake-up call requests and deliver to appropriate department.
• Count bank at beginning and end of shift; secure bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to