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CNC Technical Support Advisor

Job in Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for: ZipRecruiter
Full Time position
Listed on 2025-04-23
Job specializations:
  • Manufacturing / Production
Job Description & How to Apply Below

Job Description

Shop Sabre has an immediate opening for an experienced CNC Technical Support Advisor who is enthusiastic about solving technical problems and excels at providing excellent customer service. This position requires the ability to travel locally, nationally, and occasionally internationally (a few weeks per month during peak seasons and approximately once per month during non-peak seasons). During travel weeks, flexible working hours are necessary to accommodate flight schedules.

A normal office day involves answering phone calls and emails from customers who need assistance with troubleshooting their CNC equipment, understanding their software, or working on a CNC project. Normal office hours are Monday through Friday 8am to 5pm CST with occasionally required overtime. Please note that this role is based on-site at our Lakeville facility and does not include remote work opportunities.

Ideal candidates should be described as computer savvy and should be familiar with Outlook, Word, Excel, and other Microsoft/Windows-based products.

Minimum Requirements:
  • Knowledge of basic hand tools and how to properly use them.
  • Basic mechanical ability and knowledge.
  • Must be able to work in a fast-paced environment and adapt to an ever-changing environment.
  • Good problem-solving skills.
    • Ideal

    Qualifications:
  • Knowledge of computer parts, assembly, operation, and how to load software in a Windows environment.
  • Basic understanding of AC and DC circuits.
  • Previous CNC machine operations experience.
  • Previous experience troubleshooting CNC machines.
  • Previous call center experience with over-the-phone troubleshooting.
  • Ability to read wiring diagrams and other technical documents.
  • Spanish speaking a plus, but not required.
  • Current passport a plus, but not required.

    • Company

    Description:

    Shop Sabre was founded in 2001 and is based in Lakeville, Minnesota. Shop Sabre is a leading designer and manufacturer of CNC routers and plasma tables that are used in a variety of high-precision machining operations to cut wood, steel, aluminum, and other metals. The company supplies a broad range of customers from small businesses to large corporations as well as individuals and artisans.

    Shop Sabre has experienced significant growth since its founding by providing a quality product supported by excellent customer service.

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