Installation Manager Job Minneapolis Minnesota USA,Trades / Skilled Labor

Address: 2728 Summer St NE, Minneapolis, MN 55413, USA

Compensation: $75,000.00/year

Job Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented Leaf Filter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages
Fully paid health, dental, and vision insurance
401k with company match
Paid time off including paid parental leave
Individualized career development programs
Childcare assistance
Employee assistance programs, including legal, financial planning, and counseling
Employee discount marketplace
Employee Resource Groups such as Vet Connect, DEI Committee, Women’s Committee

Position Summary:

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.

Essential Duties and Responsibilities:

Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible

Identify opportunities in daily operations to pull forward jobs and maximize speed to installation

Work with the customer to schedule jobs based on installer availability and customer preferences

Review and publish daily installation and service reports to identify wins and opportunities for improvement

Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion

Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call

Train, coach and develop installation employees and contractors both in the office and in the field

Improve subcontractor retention rates through impactful training and engagement

Responsible for driving proficiency and efficiency amongst installation subcontractors

Works with the Field Trainer on individual performance, abilities, and capacities of the installers

Partner with leadership on identifying systemic training gaps and propose solutions to address gap

Collaborate with all office and corporate functional teams

Recruit subcontractors as needed to expand installation capacity

Must hold a valid driver's license.

Performs other duties as assigned by supervisor.

Experience and

Minimum Qualifications:

High School Diploma or equivalent.

3+ years of successful experience in home construction, remodeling, and/or installation management.

Track record of successfully recruiting, training, coaching, and onboarding subcontractors.

Demonstrated superior quality and attention to detail in all facets of the installation process.

Ability to teach others through hands-on and documentation-based learning methods.

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.

Ability to thrive in a fast-paced, high-energy, team-oriented environment…

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