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Customer Service Rep HelpDesk/Support Bilingual Customer Success Mgr./ CSM

Customer Service Representative Mornings

Job in Minnetonka, Hennepin County, Minnesota, 55345, USA
Listing for: Planet Fitness - PF Baseline Fitness
Full Time, Part Time position
Listed on 2025-04-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below

Job Title:
Customer Service Representative

Reports to:
Club Manager

Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt



Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.



Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience.
  • Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.

    • Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication:
    Ability to communicate questions, concerns or issues to a supervisor in a timely manner.



    • Minimum Qualifications

  • Honesty and good work ethic.
  • Strong customer service skills.
  • Basic computer proficiency.

    • Physical Demands

  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Must be able to lift to 50 lbs. less than 30% of the time.

    • Benefits

  • Dollars for Scholars Program.
  • Employee Appreciation Program.
  • Free Membership for self and one family member or friend.
  • Team Member Support Team.
  • Health, Dental and Vision Insurance.
  • Critical Illness Insurance.
  • Short Term Disability Insurance.
  • Accident Insurance.
  • Voluntary Life Insurance.
  • Pet Insurance.
  • HSA.
  • Advancement Opportunities.
    • Check us out on Linked In at: Planet Fitness - PF Baseline Fitness#J-18808-Ljbffr
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