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Customer Service Rep HelpDesk/Support Bilingual Customer Success Mgr./ CSM

Customer Service Representative Nights and Weekend

Job in Moorhead, Clay County, Minnesota, 56563, USA
Listing for: Planet Fitness
Full Time, Part Time position
Listed on 2025-04-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities
  • Greet/meet potential members, providing a great customer experience.
  • Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.
    • Essential Behavior Requirements
  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, empathizes, and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
    • Minimum Qualifications
  • Honesty and good work ethic.
  • Strong customer service skills.
  • Basic computer proficiency.
    • Physical Demands
  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Must be able to lift to 50 lbs. less than 30% of the time.
    • Benefits
    • Dollars for Scholars Program
    • Employee Appreciation Program
    • Free Membership for self and one family member or friend
    • Team Member Support Team
    • Health, Dental and Vision Insurance
    • Critical Illness Insurance
    • Short Term Disability Insurance
    • Accident Insurance
    • Voluntary Life Insurance
    • Pet Insurance
    • HSA
    • Advancement Opportunities

    Check us out on Linked In at: Planet Fitness - PF Baseline Fitness

    #J-18808-Ljbffr
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