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Customer Experience Representative - Work From Home
Remote / Online - Candidates ideally in
Bemidji, Beltrami County, Minnesota, 56601, USA
Listed on 2025-04-13
Bemidji, Beltrami County, Minnesota, 56601, USA
Listing for:
Care Access
Full Time, Remote/Work from Home
position Listed on 2025-04-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
[Call Center / Remote] - Anywhere in U.S. / Competitive pay / 100% Employer paid medical, dental, and vision / 401k match / PTO - As a FT Customer Experience Representative - Work From Home at Care Access, you will:
Communicate with customers via phone, email, and chat to provide exceptional service and resolve any inquiries or issues they may have;
Utilize company software and tools to accurately document customer interactions and maintain detailed records;
Proactively identify and escalate any emerging trends or recurring issues to the appropriate teams for resolution;
Maintain a positive and professional demeanor while effectively managing high call and email volumes;
Collaborate with team members to share knowledge and continuously improve processes.
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