Customer Support Representative/Work From Home
Remote / Online - Candidates ideally in
Bemidji, Beltrami County, Minnesota, 56601, USA
Listed on 2025-04-13
Bemidji, Beltrami County, Minnesota, 56601, USA
Listing for:
Metal
Full Time, Remote/Work from Home
position Listed on 2025-04-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Rep you'll:
Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat);
Engage in meaningful conversations with customers and problem-solve when things don't go quite right;
Ensure customer satisfaction by meeting customer needs in a courteous and timely manner while utilizing active listening and empathy;
Work with the Customer Success team to draft and update email template responses and Knowledge Base articles;
Participate in bug-reporting and bug hunting activities.
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