Work From Home - Member Service Advocate/Chat
Remote / Online - Candidates ideally in
Bemidji, Beltrami County, Minnesota, 56601, USA
Listed on 2025-04-16
Bemidji, Beltrami County, Minnesota, 56601, USA
Listing for:
Included Health
Remote/Work from Home
position Listed on 2025-04-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
[Customer Service / Remote] - Anywhere in U.S. / $21 per hour - As a Member Service Advocate at Included Health, you will:
Take full ownership of chat interactions, researching and resolving complex issues to minimize member effort;
Proactively identify common pain points and escalate recurring issues to improve the chat experience;
Educate members on their healthcare benefits and available services;
Manage multiple concurrent chat interactions while maintaining accuracy and efficiency;
Leverage Included Healths chat platform, CRM, and knowledge base to resolve issues efficiently.
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