Call Center Support - Work From Home
Remote / Online - Candidates ideally in
Hopkins, Hennepin County, Minnesota, 55343, USA
Listed on 2025-04-22
Hopkins, Hennepin County, Minnesota, 55343, USA
Listing for:
Lifepoint Health, Inc
Remote/Work from Home
position Listed on 2025-04-22
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner;
Communicate with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools;
Accurately collect and perform data entry of all required patient demographic and insurance information;
Maintain confidentiality of account information at all times;
Escalate any problems that may arise to management.
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