More jobs:
Technical Support Specialist - Remote
Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30002, USA
Listed on 2025-03-06
Atlanta, Fulton County, Georgia, 30002, USA
Listing for:
StudyCorgi
Full Time, Remote/Work from Home
position Listed on 2025-03-06
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support, Technical Sales -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
We are seeking a Technical Support Specialist to join our remote team and provide exceptional assistance to students, instructors, and administrators using our online learning platform. The ideal candidate will troubleshoot technical issues, ensure smooth platform functionality, and deliver excellent customer support.
Key Responsibilities:
- User Support: Assist students and educators with login issues, course access, and troubleshooting technical difficulties.
- Platform Maintenance: Monitor system performance, report bugs, and collaborate with the development team to resolve issues.
- Training & Documentation: Create guides, FAQs, and tutorials to help users navigate the platform.
- Issue Resolution: Respond to support tickets via email, chat, and phone, ensuring timely resolution of technical concerns.
- System Monitoring: Identify potential issues and work proactively to prevent downtime or disruptions.
- Collaboration: Work closely with the IT and product teams to improve platform stability and user experience.
Position Requirements
Bachelor,
1+ Years
work experience - Technical Skills:
- Proficiency in troubleshooting common technical issues related to online learning platforms.
- Familiarity with Learning Management Systems (LMS) such as Moodle, Blackboard, or Canvas.
- Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus.
- Experience with helpdesk and ticketing systems (Zendesk, Freshdesk, or similar).
- Experience:
- 1-3 years in technical support, customer service, or IT support roles.
- Experience in an EdTech or e-learning environment is a plus.
- Soft Skills:
- Strong problem-solving abilities and patience in assisting users.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote setting.
Contact Information
Contact Name: StudyCorgi
Contact Phone: +1 888 881-3158
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
×