Canada Line Attendant
Job in
Richmond, British Columbia, Canada
Listing for:
AtkinsRéalis
Full Time
position
Listed on 2025-04-22
Job specializations:
-
Transportation
Transportation Logistics, Railroad
Salary/Wage Range or Industry Benchmark: 31.16 - 36.67 CAD Hourly
CAD
31.16
36.67
HOUR
Job Description & How to Apply Below
Job Description
Canada Line Attendant
Come join us in reshaping the future with Atkins
Réalis. Atkins
Réalis is dedicated in engineering a better future for our planet and its people.
Atkins
Réalis Operations and Maintenance is recognized as one of Canada’s leading outsourced operations and maintenance solutions experts, a division of Atkins
Réalis Group Inc.
Provide a high level of customer service to all passengers including high visibility and approachability while maintaining Atkins
Réalis’ values, including the company’s commitment to safety, and operational excellence. Ensure the safety of the public, while demonstrating a commitment to company policies and procedures, including the Canada Line Rail Operating Rules. Assist with trouble shooting and fault mitigation on trains to meet required performance targets. Safely operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.
Respond and participate in emergency response according to Atkins
Réalis’ policies and procedures. Provide fare media, way finding and tourist information to the public as required. Participate in initial training;
Canada Line Rail Operating Rules certification and all other company sponsored training both internal and/or external.
This role will be based in Richmond, BC.
Your role within the Team:
Provide excellence in customer service to all passengers including passengers with special needs. Enhance safety by continuously monitoring passengers and train operations while upholding Atkins
Réalis’ Code of Ethics and operational standards.Communicate with other members of Field Staff as well as the Control Centre via two-way radio. Continuously monitor designated station and/or area and report safety and security needs effectively.Monitor passenger volume and identify safety concerns, implement crowd management during emergencies, provide critical information via public address system, and perform first aid.Assist with trouble shooting and fault mitigation on trains and other equipment to meet required performance targets.Operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.Participate in high visibility passenger safety and passenger information initiatives. Distribute maps and tourism literature as required.Participate in station opening and closing. Inspect stations and trains for vandalism and ensure train and station cleanliness.Access the Automatic Train Control (ATC) area (guideway) to retrieve items or to assist with system disruptions as required.Retrieve and respond to lost property and assist when parties have been separated i.e., parents/children.Operate company motor vehicles when required.Remain compliant with all safety, technical, customer service training, and Canada Line Rail Operating Rules always.Other duties as assigned.Why choose
Atkins
Réalis
as an employer?
Because we offer:
The opportunity to work on various major projects for internal and external clients.An exciting environment where work-life balance is important.A wide array of learning and development opportunities.Competitive pay, great benefits, an employee share plan, and a pension plan.A work environment focused on health and safety.Expected compensation for this unionized role is of $31.16 hourly at Training Rate and $36.67 hourly at Qualified Rate after training. Base salaries are determined according to the compensation range of the Collective Agreement.The Ideal Candidate:
High school diploma or equivalent is required.Minimum 5 years of direct, high volume customer service with diverse clientele is required.Experience in public transportation is considered an asset.Valid BC class 5 driver’s license is required.Strong Interpersonal skills are required.Adaptability/Decisiveness skills are required.Experience with marginalized and or culturally diverse population including those with substance, mental health, addiction and/or the homeless is required.Experience using two-way radio is considered an asset.Ability to work 7 days per week including weekends and holidays on a 24-hour shift basis is required.Ability to work in a physically demanding environment;…
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