QUALITY LEAD Job Roseville Minnesota USA,Customer Service/HelpDesk

BASELINE FITNESS

Job Description

Job Title:

Team Lead

Reports to:

Club Manager

Status:
Full Time / Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Essential Duties and Responsibilities

Assist in member service oversight making sure all staff are always providing great customer experience.

Very involved in all front desk related tasks.

Greet/meet potential members and provide gym tour.

Assist to facilitate member service issues and questions.

Provide backup support to Club Manager as needed.

Assist overseeing cleanliness and appearance of gym.

Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.

Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.

Listening: actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

Strong customer service skills.
Strong communication, organizational and leadership skills.
Basic computer proficiency.

Physical Demands

Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.

Other

Employee Recognition Program.
Advancement Opportunities:
The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program would then move onto Manager in Training and if successful, a Club Manager position.

Check us out on Linked In at: Planet Fitness - PF Baseline Fitness

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