Enhanced Risk Account Specialist

POSITION SUMMARY AND ESSENTIAL FUNCTIONS:
Contributes to the profitability and growth of North American Banking Company by providing sales and service of appropriate bank products to our Enhanced Risk Payments clients.

• Performs daily review of Enhanced Risk Payments (ERP) reports: NSF, non-post, new accounts, closed accounts, FXIM etc.
• Works with Payments group to gather necessary business documentation needed for account opening. Prepares account documents and works with client to obtain necessary signatures. Tracks progress throughout the process.
• Upon receipt of signed documentation, on-boards accounts to Fiserv Premier, scans documents to Director and prepares New Account Review sheet for review designated staff. Ensuring correct coding on the system.
• Works with client to set-up Cash Management Services. Prepares agreements and obtains necessary signatures. Tracks progress throughout the process.
• Upon receipt of signed agreements: performs system maintenance, issues tokens if applicable, scans agreements to Director and prepares New CM Review sheet for review by co-worker. Updates tracking spreadsheets as needed.
• Cash Management Risk Reviews follow up: updates limits if necessary, prepares updated agreements, and makes system changes as needed, collects security checklists from clients. Tracks progress throughout the process.
• Provides ongoing client support via phone/email: account inquiries, change of signer, online banking assistance etc.
• Is able to respond to client’s needs in a timely manner, while staying organized and following procedures accurately.
• Participates in department review process to ensure dual control review is performed on all new accounts and new/modified cash management services.
• Attends department meetings on the current and upcoming activities going on with the ERP clients.
• Performs other duties as assigned.

• Bachelor’s degree (B.A.) or equivalent; or a minimum of five or more years of related experience and/or training; or equivalent combination of education and experience.
• Experience with Business Banking and managing Business client relationships.

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Office, Excel, Word, ITI Software.
• Knowledge of applicable bank compliance policies;
  Bank Secrecy Act, Regulation CC, Regulation E, regulation DD, Regulation Z, RESPA, and HMDA.
• Ability to use hands to; finger, handle or feel objects, tools or controls. Reach with hands and arms. The employee must occasionally lift and move up to 10 pounds.

Please send resumes to