Field Service Technician

Job Description

Must have previous Field Service Technician/Engineering or Biomedical Engineering experience to be considered.

FST role with the global market leader in the hospital bed industry. Outstanding products + Great company culture + ($27-$32/hr) + 10% bonus + company vehicle. Total comp roughly $80K/year. Growing organization with professional growth opportunities.

SUMMARY

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting, and repair of products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

JOB RESPONSIBILITIES

• Provide a high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic, and pneumatic systems repairs as per established service standards and training.
• Assist as instructed on installations and complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, including evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used or required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
• All paperwork must be signed by both the technician and the facility representative, then submitted to the Technical Support Team within 24 hours of completion.
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs, and the benefits the products will provide to both the patient and caregivers.
• Complete ongoing education as provided.
• Adhere to Company Safety Procedures while conducting routine maintenance, work order repairs, installations, and other-directed work on Company products.
• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times. Company will provide established equipment annually. Company equipment is to be utilized by the service technician when working on Company products and completing other assigned tasks.
• Complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.
• All other duties as assigned.
• Regular and timely attendance, nights, weekends, and on-call hours may be required.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent.
• 5 years related experience and/or training.
• Advanced electro-mechanical repair and troubleshooting skills.
• Experience in driving “C” size trucks.
• Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers’ license record will be reviewed on an annual basis.
• Must be proficient in Microsoft Office Suite:
  Word, Excel, PowerPoint, Outlook.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

SKILLS

Ability to respond to common inquiries or complaints from employees, customers, or members of the business or at-large community.

MATHEMATICAL SKILLS

Ability to apply mathematical concepts and operations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to drive in inclement weather.

WORK ENVIRONMENT

Works in hospital environments where biohazards could be present.