Bilingual Customer Service Representative/Call Center
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listing for:
Addison Group
Full Time
position
Listed on 2025-04-23
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, Call Center / Support
Salary/Wage Range or Industry Benchmark: 52000 - 55000 USD Yearly
USD
52000.00
55000.00
YEAR
Job Description & How to Apply Below
Position: Bilingual Customer Service Representative (Call Center)
Job Title: Bilingual Customer Service Representative (Call Center)
Location: McLean, VA
Industry: Customer Service / Call Center
Pay: $52,000 - $55,000 / year
About Our Client:
Our client is a respected organization overseeing national industry self-regulation programs to set high standards for advertising and privacy practices. This organization promotes accountability and dispute resolution services, creating fair business practices and enhancing consumer experiences.
Job Description:
As a Dispute Resolution Specialist I, you will guide consumers through the dispute resolution process, providing detailed explanations of eligibility requirements and procedures. After an initial training period (3-6 weeks) onsite, you’ll transition to a hybrid schedule. This role focuses on customer service within a call center environment and requires bilingual proficiency in English and Spanish.
Key Responsibilities:
Handle inbound calls and assist consumers with filing claims via phone or online.Explain dispute resolution program details and eligibility, referring cases to management as needed.Address basic inquiries regarding state-specific lemon laws.Assist with consumer outreach and support special projects to achieve program goals.Qualifications:
4+ years of progressive call center experience with a focus on customer service.Bachelor's degree preferred.Familiarity with contact center systems such as Ring Central or Matterhorn.Experience in a Fortune 500 call center environment.MUST be Bilingual in English and SpanishAdditional Details:
Contract-to-hire position with structured training and potential for promotion.Schedule:
Monday to Friday, 9:00 am - 6:00 pm (60-minute unpaid lunch).Background check required, covering the past 10 years (federal, state, and county checks).Perks:
Comprehensive health, dental, and vision insurance plans.401(k) with matching contributions up to 6%.Paid time off including vacation, personal, and sick leave.Access to a fully equipped on-site fitness center and an employee assistance program.#J-18808-Ljbffr
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