Senior Professional Services Consultant - ITSI​/TS​/SCI Scope Poly

Customer Success and Support
Remote, Virginia
Washington D.C.
Maryland

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.

If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Are you looking to make an impact? The work you will do directly impacts the adoption of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better.

We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to include the things that are most impactful.

As a Senior Professional Service Consultant for Observability (IT Ops) for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment.

You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most complicated problems, including the ones they didn't even know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in constantly evolving environments.

Are you up for the challenge?

• Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
• Lead all aspects of the adoption, optimization and integration of Splunk’s IT Ops & Observability solutions into the customers’ business architecture.
• High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of discipline including IT Ops with Dev Ops integration.
• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem.
• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
• Continual engagement and information sharing with Splunk’s diverse account team.

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers.
• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution.
• Outstanding written and oral communication skills a must.
• Listen objectively to others' opinions and ideas applying active listening skills.
• Strong customer-facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction.
• Highly developed operational skills for problem-solving, and resolution.
• Ability to balance competing priorities with customer demands.
• Highly effective at coordinating, planning and leading customers through sophisticated change.

• Clearance:
  Full Scope Poly.
• 3+ years demonstrable experience administering and using Splunk ITSI.
• Significant experience in technical consulting or big-data analytics.
• Demonstrable understanding of common enterprise applications.
• Statistical and analytical modeling is a plus.
• Solid understanding of scripting languages (bash),…