Helpdesk Specialist Job Virginia Minnesota USA,IT/Tech

Koniag Data Solutions, a Koniag Government Services company, is seeking a Helpdesk Specialist - Intermediate with an active Secret clearance to support KDS and our government customer in Arlington, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

Perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.

Act as the primary POC for incident and problem resolution and escalation.

Provide desktop automation support to a customer base, ensuring Information Assurance (IA) requirements are met for all devices.

Utilize knowledge of customer support concepts and methods to serve as a customer technical analyst with responsibility for resolving complex customer problems.

Apply operating systems principles and methods, configuring systems components such as disk drives, printers, and other peripherals needed to support the operating environment.

Evaluate and advise on new and emerging technologies using a wide range of automation techniques.

Use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Possess specialized knowledge of Microsoft software products and the ability to configure systems components.

Troubleshoot system problems using maintenance concepts and methods.

Work with Active Directory and local/secure networks.

Experience with Virtual Desktop Infrastructure (VDI), especially VMware.

Assist with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.

Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Secret Clearance required.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at ~~~ or by calling ~~~ to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit ~~~.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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