Express Service Advisor Job Winona Minnesota USA,Customer Service/HelpDesk

Dahl Express Service
1111 W Service Dr
Winona, MN 55987, USA

Description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

In this fast-paced position at Dahl Express Service in Winona, MN, you will put your customer service skills to good work by taking care of our express service guests. Greet them with a smile as they enter the facility, ensure we take care of their vehicle service needs, and communicate with them throughout the process. We will train you on our system and process - just bring your customer service experience and be ready to succeed!

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that guests receive prompt, courteous, and effective service.

Take ownership of the guest experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the guest.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the guest does not get mishandled.

Communicate with technicians and relay helpful information back to the guest.

Qualifications

Organized and friendly personality

Fantastic communication skills with your customers

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Previous automotive knowledge/experience is helpful, but not required

Clean driving record and valid driver’s license

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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