Sales Account Executive

The Account Executive holds the responsibility of fortifying and expanding Win Craft’s presence in the marketplace through strategic sales channels, including collegiate retailers and general retail stores. As an Account Executive, you are tasked with overseeing all aspects of the sales process, from lead generation and account development to managing the account throughout its lifespan. Within this role, your primary objective is to cultivate and enhance mutually beneficial programs within Win Craft’s established policies, fostering growth and profitability.

ESSENTIAL JOB FUNCTIONS:

• Achieve or surpass territory sales targets as outlined by management on a monthly and annual basis.
• Cultivate and maintain robust, professional relationships with customers and buyers through phone, Zoom, and in-person sales meetings.
• Develop, articulate, and document business strategies to be presented using sales dashboards to the top 25 (and as identified) account base.
• Conduct quarterly business travel for in-person sales meetings, particularly with the top 25 accounts, as specified and approved.
• Offer support and ensure a clear understanding of company objectives, selling initiatives, product goals, and special booking targets.
• Foster on-campus business relationships with various college departments and organizations such as bookstore, Athletics, Alumni, Endowment, Admissions, and Student Services.
• Complete necessary paperwork and provide regular reports to leadership as required.
• Identify, communicate, and respond to market trends within respective markets, proactively integrating them into sales planning and execution.
• Maintain awareness of competitors and escalate business concerns to leadership when necessary.
• Possess in-depth knowledge of Win Craft’s properties and products, utilizing this knowledge to optimize sales potential for each property and product.
• Demonstrate proficiency in handling special pricing requests using the quote process within company policies.
• Provide leadership, support, advice, and follow-up on areas of concern, troubleshooting business issues, and raising awareness of potential problems to leadership.
• Manage a high volume of daily customer interactions with professionalism.
• Understand vendor guides and agreements to meet customer expectations effectively.
• Adhere strictly to all policies, procedures, and restrictions established by management concerning Licensed Properties.
• Uphold and strengthen internal relationships as expected within the Win Craft team.
• Comply with policies and procedures outlined by Win Craft’s leadership team.
• Participate actively in process improvement activities aimed at enhancing the service experience for both external and internal customers.
• Perform additional duties as assigned.

EDUCATIONAL & EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree is preferred.
• One to two years of professional experience in customer service.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Ability to present a positive and effective professional image to internal and external customers.
• Strong interpersonal and customer service skills.
• Ability to manage a high volume of calls and/or emails daily.
• Ability to multi-task and work in a challenging fast-paced environment.
• Capable of working in both an independent and collaborative work environment.
• Proven track record of meeting deadlines.
• Familiarity with CRM systems and practices.

PHYSICAL REQUIREMENTS:

• Ability to maintain focus for extended periods.
• Ability to utilize a computer continuously.
• Ability to sit and stand continuously.

WORKING CONDITIONS:

• The compensation rate range for this position is $21.65 - $24.00 which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of final compensation package, we consider several factors such as location, experience, qualifications, and training.